![]() ![]() If you have a subscription registered to your Carb Manager account, you will see a Manage My Subscription section in Account Settings.Go to Settings > Account Settings and try the following steps.Sign in to Carb Manager using the device you used when you subscribed.If you paid for a Premium subscription and are not able to use Premium features, try the following troubleshooting steps to resolve the issue. Refresh Carb Manager in your internet browser by pressing Command + R (Mac) or Control + F5 (Windows) on your keyboard or by pressing the "Refresh" pop-up whenever it's present.Verify that you are connected to the internet.Tip: If you continue to experience problems while using our mobile app, we recommend you try the web version of our app, which you can use from a computer or from an internet browser on your mobile device. If you are using a registered account, uninstall and reinstall the app.Close other apps if you have a lot of them running, and, if possible, remove unused apps.Android devices require Android 7.1 and up.Install the latest operating system on your device.On the web app, my., update it whenever you see the "Refresh" pop-up. Ensure you’re running the latest version of Carb Manager by checking for App Store or Google Play updates.Disable any ad blockers that may be running on your device or make an exception for the Carb Manager app in an ad blocker.Try a different network, such as your cellular network, rather than your WiFi network. If you can’t access that site, it’s possible that Carb Manager is not accessible on the network that you’re connected to, such as a company network, school network, or virtual private network (VPN). Check that the web version of the app is accessible on your network by visiting my.Restart your mobile device or computer.Close and reopen the mobile app or my. ![]()
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